Cancellation & Refund Policy

Cancellation Charges

  • 0% of Total Meal Plan / Package Amounts if cancelled 15 days or more in advance.
  • 25% of Total Meal Plan / Package Amounts if cancelled 96 hours (4 days) or more in advance.
  • 50% of Total Meal Plan / Package Amounts if cancelled 48 – 96 hours (2-4) days in advance.
  • 100% of Total Meal Plan / Package Amounts if cancelled within 48 hours (2 days) prior to check-in date.
  • Cancellations of Credit card and online payments will be charged 5% extra.
  • In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.

For the New Year Eve period (covering any dates between 23 December and 2 January)

  • 25% of Total Meal Plan / Package Amounts if cancelled 30 days or more in advance.
  • 50% of Total Meal Plan / Package Amounts if cancelled 16-30 days or more in advance.
  • 100% of Total Meal Plan / Package Amounts if cancelled within 15 days prior to check-in date.
  • Cancellations of Credit card and online payments will be charged 5% extra.
  • In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.

Refund

  • Refunds only through cash/cheque/bank transfer for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • No reduction from the Meal Plan / Package price can be claimed in case any meals / activities are not availed, or should any activities become unavailable on the day.

Rooms booked can’t be downgraded and upgrades are possible subject to availability and payment of the difference in tariffs.

Soulitude reserves the right of admission and has an active screening policy while accepting guests. This is mainly to ensure that only those guests are accepted that are seeking an experience akin to the one Soulitude can provide. In the event that Soulitude cancels a reservation anytime prior to guest arrival, a full refund will be made.