Cancellation & Refund Policy

Cancellation Policy

  • 0% of Total Meal Plan / Package Amounts if cancelled 15 days or more in advance.
  • 25% of Total Meal Plan / Package Amounts if cancelled 96 hours (4 days) or more in advance.
  • 50% of Total Meal Plan / Package Amounts if cancelled 48 – 96 hours (2-4) days in advance.
  • 100% of Total Meal Plan / Package Amounts if cancelled within 48 hours (2 days) prior to check-in date.
  • Cancellations of Credit card and online payments will be charged 5% extra.
  • In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.
  • In the unfortunate event of a positive Covid-19 RT-PCR report prior to check-in, Soulitude will offer a credit note without a cancellation charge (evidenced by a copy of the positive test report)

For the New Year Eve period (covering any dates between 19 December 2020 and 05 January 2021)

  • 25% of Total Meal Plan / Package Amounts if cancelled 30 days or more in advance.
  • 50% of Total Meal Plan / Package Amounts if cancelled 16-30 days or more in advance.
  • 100% of Total Meal Plan / Package Amounts if cancelled within 15 days prior to check-in date.
  • Cancellations of Credit card and online payments will be charged 5% extra.
  • In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.

Refund

  • Refunds only through cash/cheque/bank transfer for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • No reduction from the Meal Plan / Package price can be claimed in case any meals / activities are not availed, or should any activities become unavailable on the day.

Rooms booked can’t be downgraded and upgrades are possible subject to availability and payment of the difference in tariffs.
Soulitude reserves the right to make changes to your room selection. If your room is downgraded, the difference will be refunded